Renewal, Cancellation, and Refund Policies
Last updated: 09/06/2017
RENEWAL POLICY FOR AUTOMATICALLY RENEWING MEMBERSHIPS
We will charge or debit your payment method at the beginning of your membership. When we renew your Premium Membership, we will use the payment method currently associated with your account. If your credit or debit account has been closed or your payment method is otherwise invalid, your membership may not renew and your Premium account will revert to a Basic account. If we are unable to collect payment prior to your renewal date, and you wish to retain your Premium Membership, you will be subject to current payment plan offerings. In certain cases, such as an expired card, our payment processor will contact the card issuing bank for updated information to allow the purchase to go through. You can view your payment method at any time by logging in to MadeinNYC.org, clicking the down arrow next to your username, and selecting “Settings”. Click the “Membership” tab, then “Edit Membership” to view and edit your account details.
Until you cancel, billing will continue according to the cycle stated at the time of your purchase. If you have a Premium Membership and fail to renew your membership within 30 days of its expiration, your membership will revert to a Basic Membership.
CANCELLATION & REFUND POLICY
Cancelling Automatically Renewing Subscriptions
Cancelling an Automatically Renewing Subscription Purchased on MadeinNYC.org
If you have purchased an automatically renewing Premium Membership on Madeinnyc.org and would like to stop the subscription from automatically renewing, you can do so at any time by logging in to madeinnyc.org, clicking Cancel under the “My Account” the down arrow next to your username, and selecting “Settings.” Click the “Membership” tab, then “Edit Membership” and “Cancel Recurring Membership.” Except as provided below, any amounts paid prior to your cancellation will not be refunded.
Seeking a Refund for Automatically Renewing Subscriptions
Annual Premium Membership Purchased on MadeinNYC.org
If after cancelling your automatically renewing annual Premium Membership you wish to receive a refund, you must email us with the request within thirty (30) days of your initial purchase or in the case of a renewal, no more than thirty (30) days after your renewal date. We will terminate your Premium Membership at the time of refund and your account will revert to Basic Membership. Membership cancellations received within 30 days of registration may be eligible to receive a full refund less $35 service fee.
All refund requests must be made by the attendee or credit card holder. Refund requests must include the name of the attendee and/or transaction number. Refunds will be credited back to the original credit card used for payment.
If you choose to cancel your membership beyond the thirty (30) day time period, any amounts paid prior to your cancellation will not be refunded. Following cancellation, your Premium Membership will expire thirty (30) days from your last payment.
Cancelling a Non-Renewing Membership Purchased through Madeinnyc.org
If you wish to cancel your annual non-renewing membership and request a full refund, you must email us to cancel your subscription within thirty (30) days of your initial purchase. We will terminate your Premium Membership at the time of the refund and your account will revert to a Basic Membership.
We reserve the right to revise the terms of these policies. Any changes made will apply to all memberships created or renewed after the date such change was implemented. Any modifications to this policy will be announced by email communications and posted on the Made In NYC website within a reasonable time period prior to implementation.